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Frequently asked questions about MateSpace
General questions about MateSpace
MateSpace is a platform for connecting companies with their employees. It brings together bonuses, awards, events, surveys, benefits, a corporate store, a knowledge base, a library, and HR analytics in one space.
MateSpace is designed for companies that want to improve employee engagement and bring their HR tools together in one space.
MateSpace helps companies support team engagement, motivation, communication, and development.
MateSpace can work alongside an existing HRM system and complement it with tools for engaging your team.
No. Your company can use only the modules it needs and add more capabilities gradually.
Account and access
After creating your company, you can configure the main settings, add employees, and choose the modules you need.
You can add employees through the company management tools.
User access depends on their role and the company settings.
Yes. Different access levels can be configured for different users.
Yes. Your company can keep the modules it needs active and change their availability in the settings.
Mobile app
The MateSpace mobile app is available on the App Store and Google Play. Download links are available on the mobile app page of the MateSpace website.
Employees can access bonuses, awards, events, surveys, benefits, the corporate store, the knowledge base, and other features enabled by their company.
Available modules and actions depend on company settings, the user’s role, and their access permissions.
Yes. The MateSpace mobile app is available for iOS and Android.
Modules and features
Start with your team’s current needs: a bonus system, awards, events, or surveys. You can add other modules gradually.
Yes. MateSpace has a modular structure: start with a few features and expand the platform as your company’s needs grow.
Your company sets the rules for awarding bonuses. Employees earn bonuses and use them for rewards available in the company, including in the corporate store.
Awards help recognise employees’ achievements and contributions. Your company creates awards and decides what they recognise and who receives them.
Yes. You can choose an anonymous format when setting up a survey.
Yes. HR analytics brings employee activity and engagement, survey results, eNPS, mood, and bonus usage together in one dashboard.
Analytics and AI
HR analytics shows team activity and engagement, survey results, eNPS, mood, bonus usage, and other metrics from enabled modules.
Available analytics views depend on your company structure, enabled modules, and access permissions. The MateSpace team can clarify the analysis options available for your teams.
AI capabilities depend on the platform features you have enabled. Contact the MateSpace team to learn which AI features and use cases are available for your company.
Technical questions
Check your internet connection, refresh the page, or restart the app. If the problem persists, contact support and describe the steps that lead to it.
Check your email and password. If you have forgotten your password, use password recovery. If you still cannot access your account, contact your company administrator or MateSpace support.
Use the form on the support page. Include your company name, the user’s email, the MateSpace section, a description of the issue, and the steps that led to it.
Security and data
Data is accessible according to the user permissions and roles configured in the system.
Access is determined by the roles and permissions configured for company users.
Contact the MateSpace team for details about data storage.
Contact the MateSpace team for detailed information about personal data processing.
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